direct billing available

Getting Treatment Shouldn't Mean Fighting With Your Insurance

We submit claims directly to your insurer so you pay only what isn't covered — no paperwork, no resubmission, no waiting.

25+ Insurers supported
ICBC & WorkSafe BC
25+ Insurers supported
coverage

Supported Insurers

We're set up to bill directly to all of the following providers. More are added regularly.

Don't see your provider? Contact us, we may still be able to accommodate you, or provide documentation for self-submission reimbursement.
Sun Life
Pacific Blue Cross
ICBC
Worksafe BC
Canada Life
Manulife
Greenshield
Empire Life
Equitable life
Desjardins Insurance
Industrial Alliance (iA Financial Group)
Johnson Inc.
Johnston Group
Cowan
Chambers of Commerce Group Insurance
BPA (Benefit Plan Administrators)
CINUP
First Canadian
RWAM
Maximum Benefit
TELUS AdjudiCare
Union Benefits
LiUNA (Local 183 & 506)
D.A. Townley
Canadian Construction Workers Union
what we do

How direct billing works at VanCity Physio

The process is designed to be frictionless. Here's exactly what to expect.

Don't see your provider? Contact us, we may still be able to accommodate you, or provide documentation for self-submission reimbursement.
  • 1
    Book your appointment online or by phone.
  • 2
    At your first visit, provide your insurance card and member ID.
  • 3
    If your plan requires a referral, bring that along too.
  • 4
    We submit your claim directly to your insurer at the time of
    treatment.
  • 5
    You pay only any amount not covered by your plan, no
    paperwork, no waiting, no resubmission.

Frequently Asked Questions

Do I need a doctor's referral before my first appointment?

Senior experts. 10+ years experience. 80+ implementations. No juniors learning on your dime. We work with 8-10 clients
per year — selective, not scalable.

How long does the initial appointment take?

Senior experts. 10+ years experience. 80+ implementations. No juniors learning on your dime. We work with 8-10 clients
per year — selective, not scalable.

Is telephysiotherapy as effective as in-person treatment?

Senior experts. 10+ years experience. 80+ implementations. No juniors learning on your dime. We work with 8-10 clients
per year — selective, not scalable.

What is your cancellation policy?

Senior experts. 10+ years experience. 80+ implementations. No juniors learning on your dime. We work with 8-10 clients
per year — selective, not scalable.

How soon can I expect to see results?

Senior experts. 10+ years experience. 80+ implementations. No juniors learning on your dime. We work with 8-10 clients
per year — selective, not scalable.

Is VanCity Physio currently accepting new patients?

Senior experts. 10+ years experience. 80+ implementations. No juniors learning on your dime. We work with 8-10 clients
per year — selective, not scalable.