Your first visit is built around listening, not rushing. We've removed every friction point so you arrive calm, informed, and ready to start healing.
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We've removed the friction so your energy
goes toward recovery, not paperwork.
Starting with a new clinic can feel uncertain. We've designed the new patient experience at VanCity Physio to be as straightforward and welcoming as possible, so you can walk in focused on one thing: getting better.
Before your appointment, you'll receive an intake form to complete online. This takes a few minutes and allows your physiotherapist to arrive at your session informed and prepared, rather than spending your time together on admin.
A clear, human process — from the moment
you arrive to when you leave with a plan.
A full physical evaluation covering movement, strength, posture, and your pain profile.
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We listen to your story — what's happening, what you've tried, and what matters most.
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Your therapist explains findings clearly and outlines a personalised recovery roadmap.
Most patients receive hands-on treatment in their very first session — no waiting.
You'll leave with a simple, targeted exercise plan to accelerate progress between visits.
A clear, human process — from the moment
you arrive to when you leave with a plan.
Most extended health benefit plans in British Columbia include physiotherapy coverage,
though the extent varies by plan. We
recommend confirming your coverage details
with your provider before your first visit.
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We ask for a minimum of 24 hours' notice for any
cancellations or rescheduling requests. This allows us to
offer the appointment to another patient in need of care. Cancellations made within 24 hours of the appointment time will be charged in full.
Two flexible pathways to suit your needs and lifestyle.
contact us
Hands-on care in one of our two Vancouver clinics. Manual therapy, exercise prescription, and specialist modalities to help you recover faster.
Full physiotherapy care via secure video — ideal for follow-ups, remote assessments, exercise guidance, and patients with mobility or access constraints.
Senior experts. 10+ years experience. 80+ implementations. No juniors learning on your dime. We work with 8-10 clients
per year — selective, not scalable.
Senior experts. 10+ years experience. 80+ implementations. No juniors learning on your dime. We work with 8-10 clients
per year — selective, not scalable.
Senior experts. 10+ years experience. 80+ implementations. No juniors learning on your dime. We work with 8-10 clients
per year — selective, not scalable.
Senior experts. 10+ years experience. 80+ implementations. No juniors learning on your dime. We work with 8-10 clients
per year — selective, not scalable.
Senior experts. 10+ years experience. 80+ implementations. No juniors learning on your dime. We work with 8-10 clients
per year — selective, not scalable.
Senior experts. 10+ years experience. 80+ implementations. No juniors learning on your dime. We work with 8-10 clients
per year — selective, not scalable.
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